A made-to-measure blind is a one-off. It is cut to your window and nobody else's, so when something goes wrong - a mismeasure, a courier dent, a fabric that looks different on the glass than it did on the sample - there is no shelf to return it to. There is a customer-service inbox, and everything now depends on whether anyone is reading it.
That makes service part of what you are buying. The comparison on every fabric page here tells you who to shortlist on price; this guide tells you who actually turns up when a £200 order arrives wrong.
The short answer
- The best service in the fleet: 247 Blinds. More than twelve thousand reviews in the past year, 99% of the negative ones answered, typically within half a day - and one of the lowest one-star shares going (3.1%). At that volume, that consistency is the closest thing this market has to a proof.
- The highest-rated, and it answers everything: Terrys Fabrics. The best score here (4.8), every negative review answered, typically inside a day.
- The best of the rest: Unbeatable Blinds. A 4.6 with every complaint answered in about a day and a half.
- Know before you buy: English Blinds and Vertical Blinds Direct barely engage with public complaints - 7% and 0% answered respectively. Perfectly good prices; just know that what usually follows a public complaint is public silence.
The full table
Ordered by the share of negative reviews answered, then by reply speed. All figures: each retailer's public Trustpilot profile, read 4 July 2026.
| Retailer | TrustScore | Reviews, last 12 months | Negative reviews answered | Typical reply time | One-star share |
|---|---|---|---|---|---|
| Terrys Fabrics | 4.8 | 5,630 | 100% | 1 day | 3.8% |
| Unbeatable Blinds | 4.6 | 1,238 | 100% | 1.5 days | 7.3% |
| Make My Blinds | 4.4 | 746 | 100% | 20 days | 7.5% |
| So Easy Blinds | 4.3 | 87 * | 100% | 3.4 days | 2.5% |
| Order Blinds | 4.4 | 69 * | 100% | 0.5 days | 12.8% |
| 247 Blinds | 4.7 | 12,064 | 99% | 0.5 days | 3.1% |
| Blinds Direct | 4.5 | 9,155 | 99% | 1.8 days | 6.4% |
| Blinds4You | 4.5 | 521 | 98% | 2.4 days | 7.8% |
| Swift Direct Blinds | 4.4 | 762 | 97% | 13 days | 7.6% |
| Blinds By Post | 4.4 | 1,842 | 95% | 7 days | 6.2% |
| Blinds 2go | 4.6 | 19,881 | 82% | 3.5 days | 2.9% |
| Roller Blinds Direct | 4.5 | 39 * | 67% | 14.5 days | 7.7% |
| 1Click Blinds | 3.9 | 65 * | 56% | 6 days | 13.0% |
| English Blinds | 4.3 | 215 | 7% | - | 8.5% |
| Vertical Blinds Direct | 4.6 | 149 | 0% | - | 4.0% |
* Fewer than a few hundred reviews in the past year - a thin sample, not a settled pattern.
What the table does not say out loud
Scale is the tell. Anyone can answer three complaints. 247 Blinds fields more public reviews in a fortnight than most of this table collects in a year, and still answers 99% of the negative ones before the day is out. Terrys Fabrics does the same at half the volume, with the best score in the fleet. When a retailer keeps that up across thousands of orders, it is not a customer-service persona - it is how the company is run.
Answering is not the same as answering quickly. Make My Blinds replies to every single negative review - twenty days later, on a typical case. Swift Direct Blinds runs at thirteen. If your blind arrived damaged, an answer in three weeks is a different product from an answer by lunchtime, and the reply-time column separates the two in a way the headline score never will.
A big score can hide a quiet complaints desk. Blinds 2go is the busiest shop in this market - nearly twenty thousand reviews in a year - and its 2.9% one-star share is genuinely excellent. But it leaves nearly one public complaint in five unanswered. You will very probably be happy; if you are not, you are more likely than with anyone else in the top half of this table to be talking to yourself in public.
Silence is a choice. English Blinds replies to 7% of its public complaints; Vertical Blinds Direct to none at all. Some companies resolve everything by phone and simply ignore the public thread - but you cannot tell that from the outside, and that is rather the point.
One flag we pass on as-is. Trustpilot's own profile for Blinds Direct notes it has collected incentivised reviews. It does not void the figures; it is context Trustpilot chooses to publish, so it belongs here too.
And three names are absent for honest reasons. Lifestyle Blinds has no claimed Trustpilot profile at all, while Motorised Blinds and Wooden Blinds have too few reviews for any of this to mean anything. No profile is not a verdict - the evidence simply does not exist for them.
How to use this
Find your blind and your best price first - that is what the live comparison on every fabric page is for. Then let this table break the tie. If the lowest-priced retailer for your window sits in the top half here, order and think no more about it. If it sits near the bottom, weigh the saving against what an unanswered problem would cost you: on a £30 roller, probably nothing worth losing sleep over; on a £300 wall of verticals, rather more.
Where these figures come from
Everything above is read from each retailer's public Trustpilot business profile - the reply rate and typical reply time are Trustpilot's own published measures of how a company handles its negative reviews, and the one-star share comes from the star breakdown behind each score. All figures were read on 4 July 2026, and we re-read them periodically; each refresh is dated. One thing we deliberately never do is read movement between refreshes as service improving or declining - a shift usually means a retailer changed how actively it invites reviews, nothing more.